Privacy Policy

Last Updated: August 2026

We respect your privacy and are committed to protecting your personal information when you use our platform and related services. This Privacy Policy explains how we collect, use, store, protect, and process your personal information.

By accessing our website, registering an account, purchasing products, operating a store, contacting Customer Support, or using any other services provided by the platform, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our platform, we may collect the following categories of information:

1.1 Account Information

When you register or manage an account, we may collect:

Full name;
Email address;
Telephone or mobile number;
Login credentials;
Account-related information;
Other information voluntarily provided by you.

1.2 Order & Transaction Information

When you make a purchase, operate a store, or conduct other transactions through the platform, we may collect:

Order numbers;
Product and order details;
Transaction amounts;
Payment and refund information;
Delivery address;
Shipping and logistics information;
Customer service and transaction-related records.

1.3 Technical & Device Information

When you access or use our platform, certain technical information may be collected automatically, including:

IP address;
Browser type;
Device type;
Operating system;
Website access records;
Page views and interaction data;
Login times and related technical information.

2. How We Use Your Information

We may use the information collected for the following purposes:

Creating and managing your platform account;
Processing orders, payments, refunds, and deliveries;
Providing customer service and after-sales support;
Verifying account and transaction security;
Preventing fraud, abuse, and unauthorized activities;
Improving our website, services, products, and user experience;
Conducting operational, statistical, and analytical activities;
Sending important notifications relating to your account, orders, or services;
Complying with applicable laws, regulations, and regulatory requirements;
Performing other lawful and legitimate business purposes.

3. Payment Information

Where you make payments through the platform, payment information may be processed by payment service providers authorized or supported by the platform.

Where applicable, we may not directly store complete bank card or payment account information. Instead, such information may be processed by the relevant payment service provider in accordance with its security standards and privacy policy.

Users should also review the applicable terms and privacy policies of the relevant payment service providers.

4. Sharing & Disclosure of Personal Information

Where reasonably necessary to provide our services, we may disclose or share relevant information with the following categories of third parties:

Payment service providers;
Shipping and logistics providers;
Technology and website service providers;
Customer service and operational service providers;
Fraud prevention and risk management providers;
Legal, regulatory, or law enforcement authorities;
Other third parties where authorized by you or permitted by applicable law.

We will not sell your personal information without a lawful basis or authorization where required by applicable law.

5. Data Security

We implement reasonable technical, administrative, and organizational measures designed to protect personal information against:

Unauthorized access;
Unauthorized use;
Disclosure;
Alteration;
Loss;
Destruction; and
Other unlawful or unauthorized processing.

However, no method of internet transmission or electronic storage can guarantee absolute security. Therefore, we cannot guarantee that your information will always remain completely secure.

6. Data Retention

We will retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

When personal information is no longer reasonably required for legitimate business, legal, or regulatory purposes, we may delete, anonymize, or securely dispose of the information in accordance with applicable laws and our internal procedures.

7. Cookies & Similar Technologies

Our platform may use cookies and similar technologies to:

Maintain account login sessions;
Remember user preferences;
Analyze website usage;
Improve website functionality and user experience;
Provide more secure and reliable services.

Users may manage or restrict cookies through their browser settings.

Please note that disabling certain cookies may affect the functionality or availability of certain features of the website.

8. Third-Party Websites & Services

Our platform may contain links to third-party websites, payment services, logistics providers, or other external services.

When you access or use third-party services, those third parties may collect and process your personal information in accordance with their own privacy policies.

We recommend reviewing the applicable privacy policies and terms of service of third-party providers before using their services.

9. Account Closure & Deletion

Users may request to close or delete their account through the account management functions provided by the platform, where available.

Please note that account deletion may result in:

Deletion or permanent loss of certain account information;
Limited access to historical order information;
Termination of certain account-related services;
Continued retention of certain information where required by applicable law or legitimate business requirements.

Once an account has been deleted, certain information may not be recoverable.

10. Your Privacy Rights

To the extent permitted by applicable law, users may have certain rights regarding their personal information, including the right to:

Request access to personal information;
Request correction of inaccurate or incomplete information;
Request deletion of personal information where legally applicable;
Object to certain processing activities;
Request restriction of processing where applicable;
Submit a privacy-related complaint or request for review.

If you wish to exercise any applicable privacy rights, please contact us through the platform's official Customer Support channels.

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our platform and services are not specifically intended for children.

If we become aware that a child has provided personal information without appropriate authorization, we will take reasonable steps to handle such information in accordance with applicable laws.

Parents or legal guardians who believe that a child has provided personal information to the platform without authorization may contact Customer Support for assistance.

12. International Data Transfers

Because the platform may use technology, payment, logistics, and other service providers located in different countries or jurisdictions, your personal information may, where necessary, be transferred to or processed in jurisdictions outside your country of residence.

Where such transfers occur, we will take reasonable measures to protect your personal information in accordance with applicable laws.

13. Updates to This Privacy Policy

We may amend, supplement, or update this Privacy Policy from time to time in response to business developments, technological changes, updates to applicable laws and regulations, or other legitimate requirements.

Where material changes are made, we may notify users through website announcements, account notifications, or other appropriate communication channels.

We encourage users to review this page periodically to remain informed about the latest version of our Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy, our handling of personal information, or your account information, or if you wish to exercise any applicable privacy rights, please contact us through the platform's official Customer Support channels.

Privacy Policy Page